New Matrix Booking web application

Latest update: Fri, 14 Nov 2025

Contents

1. Introducing the redesigned Matrix Booking

2. Webinar – watch the video recording

3. Webinar Q&A

4. Timings and migration

5. What are we doing and why?

6. What you’ll have from 31 October – the parallel run

7. Coming before 12 December

8. Try the new Matrix Booking now

9. Tell us what you think

10. FAQs

Introducing the redesigned Matrix Booking

We’re getting ready to launch the redesigned Matrix Booking, featuring a cleaner look, a smoother, more accessible experience, and a number of new features — all while keeping the functionality you rely on today.

From 31 October 2025, administrator users will see a link in the current web application to switch to the new version. This gives you a chance to explore the updated design, get familiar with what’s changing, and update any internal guidance or screenshots ahead of time.

The full switch will take place on 12 December 2025, when all users will automatically move to the new version at the same address: app.matrixbooking.com

Webinar

If you missed the webinar – watch the video below.

You’ll learn what’s changing, why we’re making these updates, and how they will make your experience smoother and more efficient. See key user journeys in action and get practical tips to help you make the most of Matrix Booking.

Webinar Q&A

All the answers to the questions raised during the webinar are here:
Webinar Q&A – Introducing the New Matrix Booking

Timings and migration

As a summary, the timelines are below showing when the new version becomes available for administrators, when it is available to general staff and when the existing Matrix Booking will no longer be available.

What are we doing and why?

New design

We’ve redesigned Matrix Booking with an emphasis on simplicity and usability. It now adapts to work on any screen size, so you can view it on mobile, tablet, or desktop. We’ve also added and improved key features to help you make and manage bookings more efficiently and effectively. 

Technical redesign

The front end of our new redesign has been completely rebuilt to make it a smoother, faster, and more accessible experience. It also lays the foundations for future innovations as we look to make Matrix Booking even more intelligent and intuitive.

Accessibility

We’re committed to making our online services accessible to all users in accordance with the WCAG 2.2 level AA standard. To help us achieve and maintain our objective, we worked with The Digital Accessibility Centre (DAC) and followed their audit and accreditation process, which includes technical and manual testing. 

Reporting  

Gain new knowledge about your buildings and resources with our Insight reporting platform. Its customisable and flexible visualisations help you spot trends and make data informed decisions about your workspaces. Access new and improved dashboards covering booking volumes, resource utilisation and cancellations.

What you’ll have from 31 October – the parallel run

• Search for available desks, rooms, and other resources.

• View available search results as a list, on a floor plan or schedule (calendar) view.

• Make a booking including all the booking settings and options you have today.

• Use our Find someone feature and book desks next to your colleagues.

• Change your user profile, information, and preferences.

• View and edit existing bookings.

• Check in to bookings, end them early, or cancel them.

• View the organisation banner.

• See building and site information for your locations.

• View resource information (for example, photos or facilities).

• View your locations on a map and start a search.

• Access to the Help section and e-learning modules.

• View expected visitors, update visit details, check visitors in.

• Create new visits (for both internal and external visitors)

For location managers, location admins, and organisation admins

• View, edit, approve, reject, cancel and reassign bookings in the All bookings screen.

• Bulk actions like reassign bookings from the All bookings screens.

• Manage your organisations setup and configuration via the admin screens as you can today.

• View reports on bookings, visitors and resource utilisation.

Coming before the 12 December

• View and manage cancelled, tentative & orphaned bookings in their dedicated screens.

• View and manage work requests.

• User profile – make changes to email notifications and book on behalf preferences.

• Basket bookings.

• Event management.

Try the new Matrix Booking now

Tell us what you think

We appreciate your feedback as it helps us improve and create a better experience for you. Whether you have suggestions, ideas, or want to share your thoughts, we’d love to hear from you.

This survey is for those of you that have started to use our newer booking application, so that you can give us specific feedback on it.

Useful resources

• On our Training Hub , our e-learning modules have been updated for the new Matrix Booking. Explore the new e-learning modules to familiarise yourself with the redesign.

• We also have a dedicated page for administrators to share with all colleagues about the New Matrix Booking: New Matrix Booking for standard users

FAQs

For more information, see our FAQs below. Also see our webinar Q&A .

• Do I need to do anything for the new Matrix Booking?

• Is there a simple list of what has changed and where things are moved to?

• What isn't supported in the redesigned Matrix Booking?

• Will anything change between 31 October and 12 December?

• What's going to happen to Matrix Booking on 12 December?

• How can I get back to the previous version of Matrix Booking?

• How can I get access to the redesigned Matrix Booking for someone in my team who isn't an administrator?

• Where have all my reports gone?