This page describes the differences between our different components that work with Microsoft 365 and Outlook.
Contents
Comparison
Matrix Booking has 3 components that directly interface with Microsoft 365 and Outlook:
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Desk search |
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Room search |
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Book rooms |
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Book combination rooms |
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Book multiple resources at once |
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Recurring bookings |
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Book for others |
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Request additional options |
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Automatic calendar sync from Microsoft 365 to Matrix Booking |
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Automatic calendar sync from Matrix Booking to Microsoft 365 |
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Cross-organisational resource sharing |
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Where * means we support combined or combination room availability. We support the functionality to display the correct availability for a room including combined or combination rooms. For more information, see Microsoft 365 add-in troubleshooting article instead of using the Outlook Room Finder for accurate resource availability. We don’t support:
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Repeat bookings for combination rooms.
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Repeat bookings for the individual rooms that make a combination room.
Where ** means that there’s a limitation, caveat, or workaround associated with the action you can do.
Where *** means that cross-organisational resource sharing won’t work if you want to add an online meeting with in-room video conferencing (VC) equipment as the tenant user isn’t in the same organisation as the room provider.
Further information
Matrix Booking’s Microsoft Outlook add-in
This is an add-in for Microsoft Outlook when this is installed as a native app on Windows devices. It’s not dependent on having Microsoft 365.
Before choosing this option, consider that:
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It has more features (for example, multi-resource bookings) than the Microsoft 365 integration and add-in.
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It only works on Microsoft Windows devices.
We would recommend any customers using our Outlook add-in to contact your Account Manager to discuss our upcoming solutions.
Matrix Booking’s Microsoft 365 integration
This is a calendar integration between Matrix Booking and Microsoft 365 using Microsoft exchange. You must have Microsoft 365. Before choosing this option, consider that:
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It works in Outlook on:
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Windows
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Mac
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iOS
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Android
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in-browser (for example, Google Chrome)
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Its features have limitations, caveats, and workarounds.*
For more information, see Microsoft 365 integrations overview.
Matrix Booking’s Microsoft 365 add-in
This is an add-in for Outlook on most devices and browsers. It’s dependent on having Microsoft 365. Before choosing this option, consider that:
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Your organisation needs our Microsoft 365 integration set up first.
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It works in Outlook on:
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Windows
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Mac
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iOS
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Android
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in-browser (for example, Google Chrome)
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Its features have limitations, caveats, and workarounds.
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It can have additional booking options by adding these after the booking is made (for more information, see Limitations and caveats).
Since its inception, our Microsoft 365 add-in has required a minimum of the following Outlook versions:
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Outlook via Microsoft 365
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Retail perpetual Outlook 2016 and later
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Volume-licensed perpetual Outlook 2021
Note: all the above require Version 1910 (Build 12130.20272) or higher. The minimum version required is dictated by the support for “Outlook add-in API requirement set 1.8”, where “Outlook add-in” means an add-in for Outlook and not our add-in for Outlook’s desktop app. For more information, see Microsoft’s guidance on Outlook client support.
The versions that our Microsoft 365 add-in doesn’t support are:
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Volume-licensed perpetual Outlook 2019
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Volume-licensed perpetual Outlook 2016
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Perpetual Outlook 2013
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Any versions older than the above