Training service

This page explains our training service that we provide to customers.

Contents

Introduction

When subscribing to our system, it’s easy-to-use and intuitive design will get you making booking immediately. However, you can get more out of it. Matrix Booking offers a variety of training courses to show you what you can do beyond making bookings.

Our service

Depending on the type of user you are, we have a training course that’s tailored to you – from standard user all the way up to an Administrator. We also have a training course for tenants in a cross-organisational resource sharing scenario. Each course will show you the fundamentals of our system, more advanced actions you can carry out, and some tips and tricks for each type of user.

We also offer a training course on how to use our Microsoft 365 and Outlook app add-ins. You need to have subscribed to either add-in before signing up to this training course.

Pricing

Training course	Description	Duration	Price
Standard user training	An introduction on how to use the Matrix Booking web and mobile apps: navigate our system make bookings manage your bookings	1 h	£150.00
Standard user training (with Outlook)	An introduction on how to use the Matrix Booking web and mobile apps with Outlook: navigate our system navigate our add-ins make bookings manage your bookings	1 h 30	£180.00
Standard user drop-in training	A quick overview on how to log into and use the Matrix Booking web and mobile apps, followed by a Q&A session.	1 h	£150.00
Standard user – train the trainer	Similar to Standard user training, with more time for trainer questioning.	1 h	£150.00
Reception training	Aimed at reception and front-of-house teams to show how to: navigate the Visitor List edit the Visitor List locate visitors check visitors in and out	1 h	£150.00
Location Manager training	An introduction on how to use the Matrix Booking web and mobile apps as a Location Manager: navigate our system make bookings for yourself and others manage your and other people’s bookings booking approvals use reports	1 h	£150.00
Location Administrator training	An introduction on how to use the Matrix Booking web and mobile apps as a Location Administrator: navigate our system make bookings for yourself and others manage your and other people’s bookings booking approvals make your organisation’s resource hierarchy edit your resources’s and locations’s settings use reports	1 h 30	£180.00
Tenant Administrator training	An introduction on how to use the Matrix Booking web and mobile apps as a Location Administrator: navigate our system make bookings manage your bookings manage users set up help text, banners, and declarations use reports	1 h	£150.00
Administrator training	Full training on everything included in: Standard user training Reception training Location manager training Location Administrator training And how to access support and online help.	2 h	£250.00
Administrator refresher training	A shorter version of the regular Administrator training aimed at a variety of focus areas guided by the audience’s needs.	2 h	£250.00

Next steps

To request this service and discuss your training requirements, contact your Account Manager.