This page explains how to use our Welcome app. For more information, see Welcome application setup guide.
Contents
Introduction
When using the Welcome app, you’ll be able to:
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check visitors in
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check staff in
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check visitors out
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check staff out
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use QR codes to check in and out
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use passcodes to check in
Note: if you’re a staff member visiting another building or site, you should check in as Staff member.
Visitor check-in
To check a visitor in by entering their details in manually:
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Select Check in.
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You may be asked if you’re a visitor or a staff member.
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Select Visitor.
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Select 1 of 3 choices:
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Enter your details manually.
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Enter your details manually was selected for this example (select the links above to see the other options).
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Enter your full name and your company name into the text boxes.
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Select Continue.
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Begin to enter the name of the person you’re seeing in the text box.
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Select their name from the drop-down list.
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Select Continue.
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A screen may appear asking you about your vehicle.
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If you parked in the organisation’s car park, enter your vehicle’s registration.
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Select Continue.
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A screen may appear asking you to complete a declaration (for example, COVID-19 health declaration).
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Read the declaration.
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Select the I have read and understood all the statements above tick box.
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Select Continue.
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Select Done to return to the home screen.
Staff check-in
To check staff in:
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Select Check in.
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You may be asked if you’re a visitor or a staff member.
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Select Staff.
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Begin to enter your name or email address into the text box.
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Select your name from the drop-down list.
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Select Continue.
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Select Done to return to the home screen.
Check in or out with pass QR code
To check in or out with a pass QR code:
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Select Check in or Check out.
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Select the Scan your pass QR code option.
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The camera app will open.
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Bring you pass QR code into the camera frame.
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If a pass QR code is detected, it will check you in or out automatically.
Note: to use this feature, the device must be set up with a forward-facing camera first.
Check in or out with passcode
To check in or out with a passcode:
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Select Check in or Check out.
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Select the Enter your passcode manually option.
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Enter your passcode.
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It will automatically check you in.
Visitor checkout
To check a visitor out:
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Select Check out.
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Select Visitor.
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Select 1 of 3 choices:
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Enter your details manually.
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Begin to enter the name of the person you visited.
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Select their name from the drop-down list.
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Select Continue.
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Enter either your last name or your company’s name into the text box.
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Select Continue.
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Go to your profile from the list (for example, James from Moonlight Foods).
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Select Check out next to your profile.
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Select Done to return to the home screen.
Staff checkout
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Select Check out.
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Select Staff.
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Begin to enter your name into the text box.
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Select your name from the drop-down list.
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Select Continue.
Troubleshooting
For more information, see troubleshooting.