Welcome application – user guide

This page explains how to use our Welcome app:

Introduction

When using the Welcome app, you’ll be able to:

Notes:

If you’re a staff member visiting another building or site, you should check in as Staff member.
If you’re checking in where a reception is shared between organisations, make sure to select the right organisation that you’re visiting.
For more information, see Welcome application setup guide:

To check a visitor or staff member in by entering their details in manually:

If the reception is being shared, select the organisation that the visitor or staff member is visiting.
Select Check in.
You may be asked if you’re a visitor or a staff member.
Select Visitor or Staff member accordingly.
Select 1 of 3 choices:
- Enter your details manually.
- Scan your pass QR code.
- Enter your passcode manually.
  - Enter your details manually was selected for this example (select the links above to see the other options).
Enter your full name and your company name into the text boxes.
Select Continue.
Begin to enter the name of the person you’re seeing in the text box.
Select their name from the dropdown list.
Select Continue.
A screen may appear asking you about parking your vehicle.
If you parked in the organisation’s car park, enter your vehicle’s registration.
Select Continue.
A screen may appear asking you to complete a declaration (for example, COVID-19 health declaration).
Read the declaration.
Select the I have read and understood all the statements above tick box.
Select Continue. The Check-in complete screen may appear differently for visitors and staff members.

To check in or out with a pass QR code:

Note: to use this feature, the device must be set up with a forward-facing camera first.

To check in or out with a passcode:

To check a visitor out:

Select Check out.
Select Visitor.
Select 1 of 3 choices:
- Enter your details manually.
- Scan your pass QR code.
- Enter your passcode manually.
Begin to enter the name of the person you visited.
Select their name from the dropdown list.
Select Continue.
Enter either your last name or your company’s name into the text box.
Select Continue.
Go to your profile from the list (for example, James from Moonlight Foods).
Select Check out next to your profile.
Select Done to return to the home screen.

For more information, see troubleshooting.