Matrix Booking Knowledge Base
Matrix Booking Knowledge Base

Frictionless check-in: error messages, caveats, and limitations

Questions / Problems

  1. I’ve got an error message after trying to check in with my phone – what do I do?

  2. What are the limitations and caveats to using frictionless check-in?

  3. What's supported for frictionless check-in?

  4. What isn’t supported for frictionless check-in?

Answers / Solutions

There’s a reason why you’ve got an error message or that something isn’t working quite right. Check:

Requirements

Notes:

  • Settings from a location or resource that’s higher in your hierarchy will be inherited by locations and resources below it. These settings will appear greyed out in the locations or resources lower in the hierarchy. You may need to change the settings of the location or resource that’s higher in your hierarchy that has them switched on.

  • Changing the settings described below may affect other features you have for your organisation (for example, ). For more information, see our limitations and caveats section .

  • We recommend allowing a more generous check-in timeframe so that booking organisers aren’t blocked from checking in to their bookings (for example, Allow bookings to be started by [option] up to 60 minutes beforehand).

Error messages

You may come across an error message whilst using our frictionless check-in feature.

Error message

Why has this happened?

What to do

This [resource] has been booked by someone else.

The scanned resource is already booked by someone else.

Either:

  • Book a different resource using the web or mobile apps.

  • Find a different resource and try it’s QR code or NFC tag.

This [resource] is not available.

No booking found and resource isn't available to be booked (for example, the time is out of hours).

Either:

  • Book the resource at the time where it's available using the web or mobile apps.

  • Check our Caveats and limitations section . It could be an unsupported setting that’s causing the error.

  • Come back at the time where the resource is available and try it’s QR code or NFC tag again.

The code you scanned is not associated with anything.

The resource ID within the URL is invalid.

The resource the sticker refers to is no longer in your hierarchy. It has been archived, deleted, or the sticker has been assigned the wrong URL.

If the resource isn’t in your hierarchy and archived, you’ll need to move the resource from your archived area back to its original position in your hierarchy. The sticker should now work.

If the resource has been deleted, the sticker won’t work and you’ll need a new sticker for that resource.

If the resource is in the hierarchy but the sticker for it isn’t working, raise a support ticket to ask our Support Team to investigate the resource’s associated URL.

Something went wrong.

Other error (for example, application failure).

Either:

This [resource] cannot be booked. Please contact your administrator to resolve this issue.

Other error (for example, the booking needs an attendee count).

Contact your organisation’s Matrix Booking Administrator. If you don’t know who that is, check the Help section .

Limitations and caveats for our frictionless check-in feature

What we support

What we support with caveats

What we don’t support