Administrator's Guide – Reports: Cancellations report
This page describes how to use the Cancellations report.
Contents
Cancellations report
To use the Cancellations report:
Select Reports in the top bar.
Select Cancellations under the Bookings section in the side menu.
The Cancellations report will appear.
Select the view you want:
Select the filters you want.
Select 🔍 Search.
View by day
To view the Cancellations report by day in a timetable format:
Select View by day to see all the cancellations on a particular day. Today is the default.
Search cancellations using the date drop-down in the Search parameters ribbon below the top bar.
Filter cancellations using the Filters side menu.
Zoom in and out on the day using the + and - buttons in the bottom-right.
Select 🔍 Search.
If you change any filters, select 🔍 Search again to see the new results.
Search parameters
You can search on:
Resource type
Location (if left blank, it will search the whole organisation)
User
Date
Filters
You can filter on the:
Location
Resource
Tabs
You can also filter on the Cancellation type:
All
Rejected
No Show
View by week
To view the Cancellations report by week in a timetable format:
Select View by week to see all cancellations on a particular week. The current week is the default.
Search cancellations using the date drop-down in the Search parameters ribbon below the top bar.
Filter cancellations using the Filters side menu.
Zoom in and out on the day using the + and - buttons in the bottom-right.
Select 🔍 Search.
If you change any filters, select 🔍 Search again to see the new results.
Search parameters
You can search on:
Resource type
Location (if left blank, it will search the whole organisation)
User
Week
Filters
You can filter on the:
Location
Resource
Tabs
You can also filter on the Cancellation type:
All
Rejected
No Show
View by month
To view the Cancellations report by month in a calendar format:
Select View by month to see all cancellations on a particular month. The current month is the default.
Search cancellations using the date drop-down in the Search parameters ribbon below the top bar.
Filter cancellations using the Filters side menu.
Select 🔍 Search.
If you change any filters, select 🔍 Search again to see the new results.
Search parameters
You can search on:
Resource type
Location (if left blank, it will search the whole organisation)
User
Month
Filters
You can filter on the:
Location
Resource
Tabs
You can also filter on the Cancellation type:
All
Rejected
No Show
View as list
To view the Cancellations report as a list:
Select ≡ (View as list) to see all cancellations. This is the default view.
Search cancellations using the date drop-down in the Search parameters ribbon below the top bar.
Filter cancellations using the Filters side menu.
Select 🔍 Search.
If you change any filters, select 🔍 Search again to see the new results.
Search parameters
You can search on:
Resource type
Location (if left blank, it will search the whole organisation)
User
Date range
Filters
You can filter on the:
Location
Resource
Tabs
You can also filter on the Cancellation type:
All
Rejected
No Show
View as table
To view the Cancellations report as a table:
Select View as table (table button) to see all cancellations in a tabular format.
Search cancellations using the date drop-down in the Search parameters ribbon below the top bar.
Filter cancellations using the Filters side menu.
Select 🔍 Search.
Select a page number to view the cancellations on that page.
If you change any filters, select 🔍 Search again to see the new results.
Select Export to download the report as a
.csvfile.Select Print to download your report as a
.pdffile.
Search parameters
You can search on:
Resource type
Location (if left blank, it will search the whole organisation)
User
Date range
Filters
You can filter on the:
Location
Resource
Tabs
You can also filter on the Cancellation type:
All
Rejected
No Show
Choose columns filter
In the View as table, the full list of Choose Columns ▼ filters is as follows:
[Resource type] (selected by default)
Date (selected by default)
Time (selected by default)
Title (selected by default)
Owner (selected by default)
# Attendees (number of attendees, selected by default)
Attendees
Building
Cost Code
Email
Floor
Group
Location
Notes – further information provided by the booking owner
Reason – the reason why a booking was cancelled or rejected
Requests – booking options asked for by the booking owner (for example, catering)
Requests with times – booking options asked for by the booking owner at a specific (for example, catering at lunchtime)
Site
Status – information on whether a booking is confirmed or tentative
Zone
View as chart
To view the Cancellations report as a chart:
Select View as chart (chart button) to see all cancellations in a chart format.
Search cancellations using the date drop-down in the Search parameters ribbon below the top bar.
Filter cancellations using the Filters side menu.
Filter cancellations using the tabs ribbon below the Search parameters ribbon.
Select 🔍 Search.
If you change any filters, select 🔍 Search again to see the new results.
Select Export to download the report as a
.csvfile.
Search parameters
You can search on:
Resource type
Location (if left blank, it will search the whole organisation)
User
Date range
Filters
You can filter on the:
Location
Resource
Tabs
You can also filter on the Cancellation type:
All
Rejected
No Show
In the Tabs ribbon, you can also filter on the:
Location
Resource type
Group
Cost code
Domain
Owner
View a booking
To view a booking in the Cancellations report:
Depending on the view you’ve selected, how to view a booking may be different:
For View by day, View by week, and View by month, select the booking you want to view.
For View as list, select View Booking next to the booking (see image below).
For View as table, select [Booking Time] or [Booking Owner (you)] on the booking.
The About booking pop-up will appear with all the information regarding the rejected or cancelled booking.
Select the Attendees tab to find out who attended the meeting.
Select the History tab for more information on the booking.
Select Close to close the pop-up.
Reject or cancel a booking
To reject a booking, follow these steps on the Tentative Bookings report page.
To cancel a booking, follow these steps on the Tentative Bookings report page.
Note: if you give a reason as to why the booking was rejected or cancelled, it will appear in the View as table report if the Reason filter is ticked from the Choose Columns ▼ filters.
Limitations
The Cancellations report limitations are:
The Cancellations reports are limited to the first 5000 entries for all cancellations and populates the report based on the search parameters you selected.
Bookings that were ended early won’t appear in the Cancellations report because the booking had taken place.
You can only view one booking at a time.
You can’t view cancellations in the Cancellations View as chart report.
You can’t edit any rejected or cancelled bookings.
You can’t reject or cancel bookings from the Cancellations report page – you can only reject bookings from the Tentative Bookings report page and cancel bookings from the My Bookings, All Bookings, Tentative Bookings, and Orphaned Bookings report pages.
← Back
Orphaned Bookings report