This page describes how to use the Cancelled tab in the Bookings screen:
Access the Cancelled tab
To access the Cancelled tab:
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Select Bookings in the navigation bar. The Bookings screen will appear.
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Select the Cancelled tab. The Cancelled tab will appear.
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Select the view you want:
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Table view
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List view
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Select the resource type using the Resource type dropdown to filter your search on that resource type.
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Select the location using the Location dropdown to filter your search on that location.
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Enter a user name or email in the User search bar to search for their bookings.
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Select the date range using the Date from and Date to dropdowns.
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Enter a filter you want in the Filter search bar.
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Select the filters you want.
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Select the columns you want (where applicable).
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Select Search to view the results based on your search parameters and filters.
Filters
You can filter on the:
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Booking status:
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All
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Rejected
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No show (auto-cancel)
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Location
Choose columns filter
In the View as table, the full list of Choose Columns ▼ filters is as follows:
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Resource (selected by default)
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Date (selected by default)
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Time (selected by default)
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Owner name (selected by default)
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Cancelled by (selected by default)
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Cancelled on (selected by default)
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Status (selected by default)
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# Attendees (number of attendees, selected by default)
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Attendees
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Cancelled at
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Reason – the reason why a booking was cancelled or rejected
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Cost code
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Group
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Location
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Site
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Building
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Floor
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Zone
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Owner email
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Notes – further information provided by the booking owner
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Requests – booking options asked for by the booking owner (for example, catering)
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Requests with times – booking options asked for by the booking owner at a specific (for example, catering at lunchtime)
Booking status definitions
There are different statuses that bookings can have:
|
Status |
Definition |
|---|---|
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BOOKED |
A booking that has been approved by a location manager or above, or accepted by the Matrix Booking system. |
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AWAITING APPROVAL |
A booking that has been made and is waiting for approval by a location manager or above. If not approved in time or rejected, this status will remain for the booking. |
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CHECK IN NOW |
A booking that can be checked in to. |
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CHECK-IN REQUIRED |
A booking that can’t be checked in to as the check-in window hasn’t elapsed. |
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CHECKED IN |
A booking that’s been checked in to, but hasn’t started. |
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IN PROGRESS |
A booking that has started. |
|
CANCELLED |
A booking that was rejected, or manually or automatically cancelled (due to the booking not being checked in). |
If a booking is approved, the status will move from AWAITING APPROVAL to either BOOKED, CHECK IN NOW, or CHECK-IN REQUIRED depending on your setup.
If a booking is rejected, cancelled, or auto-cancelled due to a “no show”, the booking will be removed from the tab. The booking then will then appear in the Cancelled tab.
If a booking becomes unassigned, the booking will have whatever status it had at the time of the user’s deactivation, but there will an [X] next to the user’s name in the booking information panel.
When a booking has been anonymised, it will display the booking owner name as Anonymisation Service [X] and their email address will also be anonymised.
Limitations
The Cancelled tab limitations are:
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The Cancelled tabs are limited to the first 5,000 entries for all Cancelled and populates the tab based on the search parameters you selected.
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Bookings that were ended early won’t appear in the Cancelled tab because the booking had taken place.
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The system can’t allow a booking to be edited, rejected or cancelled bookings from the Cancelled tab – you can only view cancelled bookings.