This page describes our Matrix Booking Insight and the different dashboards you can use:
Who can access Insight?
We have a range of dashboards on our analytics platform Matrix Booking Insight. They are divided in to 2 types: core and visitor management.
Each of our core dashboards give you information and data on the following:
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Bookings – understand each individual booking, with details on the booking start time, the booking owner, the number of attendees, and more.
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Resource usage – understand which resources are being used.
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Building attendance – understand how many of your employees are attending your offices.
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Cancellations – understand who is cancelling what resources, when, and what time was not wasted.
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Bookings summary – understand the number of bookings and the hours resources are booked by different metrics.
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Resource utilisation – understand the proportions of time that resources are booked for.
Each of our visitor management dashboards give you information and data on the following:
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Visitors – understand who and when people are visiting your sites and buildings.
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Visitors summary – understand visit and visitor patterns.
The following user account types and access profiles will have the following access to the dashboards:
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Core dashboards |
Visitor management dashboards |
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User role |
Booking summary |
Bookings |
Building attendance |
Cancellations |
Resource usage |
Resource utilisation |
Visitors |
Visitors summary |
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Service provider |
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View-only user |
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Receptionist |
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Standard user |
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Raise request |
Raise request |
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Raise request |
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Location manager |
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Raise request |
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Raise request |
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Location administrator |
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Raise request |
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Raise request |
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User administrator |
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Administrator |
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For users that don’t have access but it can be requested for them, raise a support ticket and our Support Team will sort out their access for you.
Access to non-core dashboards
If you want your administrators or any other additional users to have access to non-core dashboards (for example, Sense and access control dashboards), contact your customer success manager to discuss this.
We’ll work out any additional costs for any products you want with Insight, administrator access to any non-core dashboards, and any additional user access for you.
Access to bespoke dashboards
If you want bespoke dashboards created for your administrators or any other additional users, contact your customer success manager to discuss this.
We’ll work out any additional costs for any products you want with Insight for your bespoke dashboards, administrator access to your bespoke dashboards, and any additional user access for you.
Move Insight user access
You can move user access between staff members should you need to or should someone move on to a new role at no extra cost. If you would like to reassign an existing user’s access to another colleague, raise a support ticket and provide the:
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Email address of the current user.
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Email address of the user the access should be reallocated to.
Endpoints to approve
We use Amazon Web Services (AWS) and specifically AWS QuickSight (part of AWS Quick Suite) to support our Insight platform. To fully utilise Insight, you need to ask your IT team to approve the following endpoints:
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Server name |
Protocol |
Port |
Notes |
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HTTPS (TCP) |
443 |
Matrix Book data |
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HTTPS (TCP) |
443 |
Handles application requests |
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HTTPS (TCP) |
443 |
Provides dashboards and reports |
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HTTPS (TCP) |
443 |
Delivers web content |
Approving these endpoints will make sure that your colleagues can access Insight and that the visualisations will render properly.
Note: make sure that the Matrix Booking endpoints have been approved as well.
Business intelligence for informed decision-making
The idea behind providing your administrators with this information is so that you can make informed decisions on how your organisation is set up within Matrix Booking as well as the correct utilisation of resources.
Get to Insight from Matrix Booking
To get to Insight from Matrix Booking:
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Select Insight in the navigation bar.
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Matrix Booking Insight will appear in a new tab. As you were already logged in to Matrix Booking, you won’t need to log in to Insight.
Get back to Matrix Booking
To get to Matrix Booking from Insight:
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Select Menu in the navigation bar. A dropdown will appear.
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Select Switch to Matrix Booking.
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This will redirect you to Insight. As you were already logged in on Insight, you won’t need to log in to Matrix Booking.
Bookings screen
In Matrix Booking, you have access to the Bookings screen that contain actionable tabs.
Find out more about the Bookings screen
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Printable schedules screen