This page explains the types of emails you’ll receive based on the actions you perform when your instance of Matrix Booking has our Microsoft 365 integration and add-in set up:
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Action |
Booking owner receives email from Matrix Booking |
Attendees and visitors receive email from Matrix Booking |
Booking owner receives email from Microsoft 365 |
Attendees and visitors receive email from Microsoft 365 |
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Make a booking in Matrix Booking (including book on behalf) |
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Make a booking in Microsoft 365 (including book on behalf) |
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Make a booking and it’s approved in Matrix Booking[2] |
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Make a booking and it’s rejected in Matrix Booking by an approver |
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Make a booking in Matrix Booking rejected by business rules in Microsoft 365 |
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Make a booking in Microsoft 365 rejected by business rules in Matrix Booking |
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Edit a booking in Matrix Booking (including book on behalf) |
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Edit a booking in Microsoft 365 (including book on behalf) |
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Cancel your own booking in Matrix Booking |
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Cancel your own booking in Microsoft 365 |
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Someone else cancels your booking in Matrix Booking |
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Someone else cancels your booking in Microsoft 365 |
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A booking is auto-cancelled by Matrix Booking |
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where [1] means that the booking organiser will also receive the confirmation email.
where [2] means that during initial integration setup, Microsoft 365 should have been set up to approve bookings automatically.
where [3] means that the booking owner will receive a tentative confirmation email first before a booking confirmation or booking rejection email.
where [4] means that the booking owner needs to let the attendees know that the event has been rejected or cancelled.
where [5] is the booking option request new confirmation email will be sent to option provider (if applicable) and not the booking owner.
where [6] is the booking option request cancellation email will be sent to option provider (if applicable) and not the booking owner.
Note: visitors will get the standard Matrix Booking emails like visitor passes and declarations. Microsoft doesn’t distinguish attendees and visitors in the same Matrix Booking does, so they will get the same types of emails as an attendee would.