You’ll find all the guidance and information you need to troubleshoot our products:
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Cable requirements for signage, kiosks, tablets, and devices -
How can I add a document to my Matrix Booking Building homepage? -
Signage device time troubleshooting -
Can I look at all my meetings and sort them by Title or another field rather than just date? -
I can't see all my bookings when I select My Bookings? -
How do I add a new building to my setup? -
How do I change an email address? -
Can you limit the length of time future or forward bookings are allowed? -
GDPR, data retention, privacy, limiting visibility and access -
How do I set up room signage? -
Outlook add-in information – everything you need to know -
Is there a location manager's guide? -
Can I reassign bookings to someone else in bulk? -
What are basket bookings? -
Can I integrate Matrix Booking with Microsoft Teams? -
Can Matrix Booking use Microsoft Entra ID groups for restricting access to a resource? -
How to set approvers for a room? -
The different Help options, help text, and e-learning modules -
Emergency 24x7 incident contact details -
What priority should my issue or ticket be? -
Receive regular updates or emails on new releases -
Security and authentication information -
Can there be multiple unapproved bookings for one room or desk at the same time? -
Is it possible to send room booking reminders for future bookings? -
How do I add an alert to a room or desk? -
Some of my staff cannot see a room? -
My room signage tablet is displaying the wrong room? -
What is Matrix Booking's Password Policy? -
Matrix Booking's Outlook app add-in is causing Outlook to start slowly or crash -
What's the difference between a repeat booking and a multi-day booking, and which should I use? -
When making a booking, is it possible to override a room’s capacity? -
Is there a simple user guide or introduction for new users? -
Why does the room signage ask me to log in to start meetings? -
I've forgotten my password -
Add my company logo to Matrix Booking and emails -
Release notes, news, and updates -
Is there an administrator guide to help me? -
SSO users getting an error message -
Can I tailor or personalise the emails you send out? -
Not receiving declaration notifications or emails -
Providing us with your SSO or Microsoft Entra ID details -
How to set up our Floor plan app -
Room signage – upgrade checker Android 8 or 9 -
Common Microsoft 365 integration errors and issues -
Room signage, kiosks, and devices dropping to "need PIN" page or lock screen -
What are the latest versions of Matrix Booking products and software? -
User account keeps being disabled -
What time zones can I use in Matrix Booking? -
Is there an API I can use to access data? -
Importing forward bookings – error messages -
Can I import forward bookings? -
Is Matrix Booking impacted by this vulnerability or threat? -
Matrix Booking Microsoft 365 integrations – caveats and limitations -
Using SSO to bypass the login page -
Desk clustering on or off? -
Exit or exiting Kiosk mode - taking signage out of kiosk mode -
What push notifications does the Matrix Booking App send? -
Enter and exit Guided Access mode (iOS only) -
Room signage device or screen shows a blue page only -
Email alerts – device is no longer compliant -
Declaration error message troubleshooting -
Unable to see Matrix Sense reports even though I've logged into Matrix Booking Insight -
No data returned in Matrix Booking Insight report -
Inaccurate Matrix Sense data in Matrix Booking Insight -
How to get combi-room availability in my Microsoft 365 calendar -
How to get a Signage device to show a room's updated name -
Is there a guide to getting support and SLAs? -
Unable to book a room that is managed by Microsoft 365 -
How can I get more of my staff access to Matrix Booking Insight? -
Turn off Android Debug Bridge (ADB) on ProDVX devices -
What is support chat or live chat? -
If we enable Support Chat or live chat, will we still have access to the Support Portal? -
Matrix Booking cost codes -
Set up email alerts when a room is booked or requires approval -
Why aren’t my Matrix Booking meetings syncing with Outlook, but my attendees’s calendars are? -
Book on behalf of someone else using Matrix Booking's Microsoft 365 integrations and add-in -
What versions of Outlook are supported with Matrix Booking's Microsoft 365 integration? -
How do I book on behalf of someone else as a standard user? -
What emails will I get when my room is auto-cancelled? -
Advanced booking group rules error messages -
Frictionless check-in: error messages, caveats, and limitations -
My organisation has SSO set up and I can't invite users -
Deactivate users and manage your directory -
Our Outlook add-in and the new version of Microsoft Outlook application -
Matrix Booking's Outlook add-in troubleshooting -
The Support Chat isn't working. What do I do? -
Why can't I get the data for all my resources? -
Why can't I edit repeat bookings in Matrix Booking? -
Why aren't bookings being auto-cancelled? -
Why does my booking get cancelled after I get a booking confirmation notification? -
Why won't my login details appear automatically on my signage device? -
Do my future bookings sync between Matrix Booking and Microsoft 365 or Outlook automatically? -
Why can't I make a booking in Matrix Booking with the Microsoft 365 integration? -
Welcome app troubleshooting -
Why has my SSO stopped working? -
Update your SSO certificate -
Why isn't my SSO working? -
Why has my Microsoft Entra ID integration stopped working? -
How to update your client secret value -
Reminder to check in a booking -
Signage app troubleshooting -
What's Matrix Booking's Fair Usage Policy? -
Why are my bookings being cancelled by "service365" user? -
How can I stop my resources from being booked? -
What's an advance booking window? -
Is there a simple list of what has changed and where things are moved to? -
What isn't supported in the redesigned Matrix Booking? -
Where have all my reports gone? -
Where's the Visitor's List report? -
Invite users when using the current and new versions of Matrix Booking -
Webinar Q&A – Introducing the New Matrix Booking -
Why can’t I export bookings anymore? -
Why do I get the Floor plan view sometimes and the list view other times? -
Can I add more than one email address or multiple email addresses for a provider? -
Why can't I see neighbourhoods or zones on a floor plan? -
How to set the default home app when re-entering kiosk mode -
What happens when I tap Undo after I checked in to a booking on a signage device? -
What happens to the bookings in Microsoft 365 or Exchange if I delete a linked resource in Matrix Booking?