Matrix Booking Knowledge Base

No data returned in Matrix Booking Insight report

Problem / Question

When the report finishes loading (rendering), it is completely blank.

Solution / Answer

The most likely reason for this to occur is because the filters at the top of the report have been set incorrectly. For example, check if the date range is valid or at least one sub-category is selected in any multi-select.

If you believe there should be data for a given valid date range and selection of sub-categories, raise a support ticket for our team to investigate.