Matrix Booking Knowledge Base
Matrix Booking Knowledge Base

Unable to see Matrix Booking Sense reports even though I've logged in to Matrix Booking Insight

Problem

  1. I’m unable to see my Matrix Booking Sense reports after I have logged in to Matrix Booking Insight, but I believe I should have access to them.

  2. I can’t see the Sense dashboards on Insight. What do I do?

Solution

You may have come across the following error message:

Don't have access to Matrix Booking Insight error message.

Although the link to the Help section is provided in the error message where you’ll find your Matrix Booking administrators, you may not know how to access the Help text in Matrix Booking:

  1. Select the ? help button in Matrix Booking. The Help screen will appear.

  2. Select one of your organisation’s Matrix Booking administrators.

  3. Email them and ask for access to the Insight dashboards you need.

    Help screen with administrators listed.

If the administrators aren’t listed in the Help text, contact your line manager and they should be able to put you in touch with your organisation’s administrator.

Learn more about no data returned in Insight troubleshooting