Matrix Booking Knowledge Base
Matrix Booking Knowledge Base

Is there a guide to getting support and SLAs?

Problem / Question

  1. What are the standard service level agreements (SLA) that Matrix Booking provides?

  2. What is the support process for Matrix Booking?

Solution / Answer

Often the details regarding SLAs and Support will be covered in your initial contract and again during the training given to administrators as part of the implementation process. However, there is also a basic introduction to support that covers all the elements of support from process, SLAs, priority lists, emergency process, and live status updates.