Matrix Booking Knowledge Base
Matrix Booking Knowledge Base

Is there a guide to getting support and SLAs?

Problem

  1. What are the standard service level agreements (SLA) that Matrix Booking provides?

  2. What is the support process for Matrix Booking?

Solution

Details around SLAs and support will be covered in your initial contract and again during administrator as part of the implementation process.

We also have an Introduction to support page that covers all the elements of support from process, SLAs, priority lists, emergency process, and live status updates.