Do my future bookings sync between Matrix Booking and Microsoft 365 or Outlook automatically?

Problem / Question

1. Do my future bookings sync between Matrix Booking and Microsoft 365 or Outlook automatically?

2. How do I link any new or existing resources in Matrix Booking with the Microsoft 365 integration?

3. What happens when I link my resources between Matrix Booking and the Microsoft 365 integration?

4. How to link my rooms between the Matrix Booking and Microsoft 365?

Solution / Answer

Whether you’ve already been onboarded or going through the implementation process, you can add our Microsoft 365 integration at any time. To do this:

1. Contact your Account Manager to go through our Microsoft 365 integration implementation process.

2. Your IT team need to follow the steps in our Microsoft 365 integration setup guide .

3. Link all your Microsoft 365 resources in Matrix Booking (rooms only).

4. If you have any future bookings against any newly linked resources, any existing future bookings between the two systems aren’t automatically synced. Raise a support ticket to let us know:

   • If you’re using either Matrix Booking or Microsoft 365 as your “master” resource booking system where the future bookings currently reside.

   • The date you want the sync to happen.

   • The date range of bookings you want synced.

5. Our Support Team will run the forward booking sync for you so that your future bookings appear in both.