Matrix Booking Knowledge Base
Matrix Booking Knowledge Base

Do my future bookings sync between Matrix Booking and Microsoft 365 or Outlook automatically?

Problem

  1. Do my future bookings sync between Matrix Booking and Microsoft 365 or Outlook automatically?

  2. How do I link any new or existing resources in Matrix Booking with the Microsoft 365 integration?

  3. What happens when I link my resources between Matrix Booking and the Microsoft 365 integration?

  4. How can I link my rooms between Matrix Booking and Microsoft 365?

Solution

If our Microsoft 365 integration was set up correctly, any future bookings against any rooms should have been synced.

If you’re not seeing your (or any) future bookings in either Matrix Booking or Microsoft 365, you need to:

  1. Raise a support ticket to let us know:

    • If you’re using either Matrix Booking or Microsoft 365 as your “master” resource booking system where the future bookings currently reside.

    • The date you want the sync to happen.

    • The date range of bookings you want synced.

  2. Our Support Team will run the forward booking sync for you so that your future bookings appear in both systems.

Note: if you add any new resources to your Locations and resources hierarchy, we recommend that you link them to your Microsoft 365 resources (rooms).

Learn more about our Microsoft 365 integration caveats and limitations