Do my future bookings sync between Matrix Booking and Microsoft 365 or Outlook automatically?

Problem / Question

1. Do my future bookings sync between Matrix Booking and Microsoft 365 or Outlook automatically?

2. How do I link any new or existing resources in Matrix Booking with the Microsoft 365 integration?

3. What happens when I link my resources between Matrix Booking and the Microsoft 365 integration?

4. How can I link my rooms between Matrix Booking and Microsoft 365?

Solution / Answer

If our Microsoft 365 integration was set up correctly, any future bookings against any rooms should have been synced.

If you’re not seeing your (or any) future bookings in 1 of the systems (either Matrix Booking or Microsoft 365), you need to:

1. Raise a support ticket to let us know:

   • If you’re using either Matrix Booking or Microsoft 365 as your “master” resource booking system where the future bookings currently reside.

   • The date you want the sync to happen.

   • The date range of bookings you want synced.

2. Our Support Team will run the forward booking sync for you so that your future bookings appear in both systems.