Welcome to our October 2025 update - this edition focuses almost entirely on the new relaunch and redesign of the Matrix Booking application.
We’re in the final stages of preparing to launch the redesigned Matrix Booking web application which is faster, more intuitive and built with accessibility at its core.
We’ve reimagined the booking journey using modern design and technology. The new interface works seamlessly across desktop, tablet and mobile, supporting today’s flexible working environments, where people aren’t always at their desks.
It also meets WCAG 2.2 AA accessibility standards, making it easier for everyone to use — not just those with specific needs.
“We’ve reimagined the booking journey in a more human-centric way, putting the experience where users need it most — on any device, in any environment.”— Paul Scott, CTO, Matrix Booking
This redesign gives us a stronger foundation to deliver future improvements more quickly. It complements our mobile app and helps us support your evolving needs.
As an Administrator or key contact for Matrix Booking, we encourage you to take a few moments to review the details and dates below.
If you’d like to learn more about any of the items mentioned, please get in touch with your Customer Success Manager.
What's in this update?
1. What's changing and when?
From 31 October 2025, administrator users will see a new banner in the current web application to switch to try the new version. This gives you time to explore the updated design, get familiar with what’s changing and most importantly, update any internal guidance or screenshots you may have.
From 12 December 2025, all users will move to the new Matrix Booking. After this date, switching back won’t be possible.
Important: in terms of your data and settings, this is a visual and usability update only.
Your existing bookings, locations, hierarchy and settings will remain exactly as they are. Nothing is being moved or changed behind the scenes — this is simply a new way of viewing and interacting with the same information.
2. What you need to do
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Review and update any internal processes or documentation you might have before 12 December 2025.
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If you have change management processes linked to Matrix Booking, make sure they’re updated ahead of the switchover.
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Watch our quick guide video to get started with the redesigned Matrix Booking.
You can also visit our documentation hub for the latest updates on the new web application
3. Join our live pre-launch webinar
In order to give you, as administrators, even more advance access to the new design, on 29 October 2025 at 11am (GMT), we’re hosting a live webinar where we'll walkthrough the new experience. We’ll show you what’s new and answer your questions.
4. Meet the team
We recently attended Facilities & Estates Management Live, where we showcased Matrix Booking and connected with professionals across the facilities management community. Our own Matt Bailey also spoke in the Innovations Theatre, sharing insights from our independent research into booking systems.
It was great to see such strong organisation and energy at a brand-new event for Facilities Managers and we’ve already signed up for next year!
Thanks to everyone who stopped by - including many of our existing customers, your feedback means a lot and helps shape what’s next for Matrix Booking.
Where to find us next:
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NHS Property – 5 November 2025 (London)
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The University & Healthcare Estates & Innovation (UHEI) Conference and Exhibition Series - 25 to 26 November (Birmingham)
If you’re near any of these events, come along for a demo.
To see the full list, head to the events area on our website.
5. Supporting information
Please do ensure all of your administrators have access to our Support Portal to allow them to raise issues. Here are some useful links:
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Our Support Portal for guides, troubleshooting and raising issues.
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Our Administrators guide for detailed instructions on how to amend and change settings.
Why am I getting this email?
You're receiving this operational email because you're either a Matrix Booking Administrator or you’re registered with us as a key contact involved with Matrix Booking. If this isn't the case or you no longer wish to receive these updates, select the update your preferences link at the bottom of this email.
This is also the same contact list we use to advise of any system issues or service updates. If you fully unsubscribe from this, you'll unsubscribe from both types of email.
If you’re updating your workplace processes and rules or if you would like more information about anything in this email or our other products, contact us to see how we can provide help or support with those plans and using Matrix Booking in general.
Regards from everyone here at Matrix Booking,
Ian Jones
Chief Customer Officer