What makes Matrix Booking unique?
We’re proud to be the first and only resource booking software provider that is employee-owned or a B Corp.
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We’ve always believed in using our business as a force for good. Part of the reason we can achieve this is because we’ve been employee-owned since 2020. Many of our current employees have been involved in shaping the organisation from day 1.
Our culture is one of placing maximum effort into our products, services, and corporate social responsibilities (CSR). We think long-term and make decisions based on what’s right for our customers, society, and planet.
What is a B Corp?
B Corps are companies that meet high standards of social and environmental performance. We’re honoured to sit alongside other well-known, B Corp-verified UK brands including Innocent Drinks, Patagonia clothing, and Lush.
What this means for you
We align with your values.
We’re transparent and accountable – see our impact report.
We’re not all about the profit – we balance profit, people, and the planet.
We consider how our business can positively affect our employees, customers, suppliers, and society.
This is reflected in our mission statement:
Through intelligent resource booking, we optimise hybrid working and reduce the environmental impact of the modern office.
What is an employee-owned company?
Matrix Booking is 100% owned by a trust that has been set up to benefit all our employees. Leading UK brands that are employee-owned include John Lewis, Riverford Organic Farmers, and Go Ape.
How does this help you?
At Matrix Booking, employee ownership means we’re personally invested in delivering the best products to you for the greatest results and satisfaction.
Our employee satisfaction scores are measured using the employee net promoter score (eNPS). Our score is excellent, which reflects the commitment of our team in ensuring you get great service and support.
We pride ourselves on consistency, with low employee turnover. Often, your contact at Matrix Booking remains your contact throughout your partnership with us.
We have low customer churn rates and high NPS from our customers. This demonstrates our commitment to building value and lasting partnerships.
Strong staff retention ensures prospects benefit from consistent expertise, reliable long-term support, faster onboarding, and a trustworthy partnership.
We proritise growing and enhancing the companies product portfolio over short-term profits, which means we invest heavily in research and development (R&D). Constantly innovating and releasing new product functionalities to meet your evolving needs.