This is the Matrix Booking list of priorities and their definitions
Priorities
The Matrix Booking priorities (P1, P2, P3 & P4) are defined below. If a ticket / incident is raised using an incorrect priority (for example if you would like a feature changed regarding your set up but you have raised this as a P1 or P2) then the Support team will correct the priority as soon as the ticket is sent to us, and a reminder added to the ticket.
P1 - Whole system down - no work arounds, major business impact to all users
P2 - Partial system down - some workarounds but causing significant business impact to all users
P3 - Bug or piece of functionality not working as expected - minor business impact
P4 - Question or change request
If you do have a P1 incident (the whole system is down) then this can also be raised using the 24x7 incident line. However, any items that are NOT P1 should be raised using this support portal and creating a ticket as usual.
0203 951 8290 (24x7x365 P1 incident telephone number)