Matrix Booking Knowledge Base
Matrix Booking Knowledge Base

Why isn't my SSO working?

This troubleshooting article is aimed at organisation has recently set up or is in the process of setting up SSO.

Problem

  1. Why isn't my SSO working?

  2. Why can’t I log in using my SSO?

  3. I can’t log in via SSO. What should I do?

  4. My SSO doesn’t seem to be working. What do I do?

Solution

If one of your Matrix Booking users has encountered the following Microsoft error, it’s likely occurred because the user isn’t assigned to the Matrix Booking Enterprise Application used for single sign-on (SSO).

Signing in error message.

This error relates to your Microsoft Entra ID configuration, not Matrix Booking. Your IT team will need to resolve it by assigning the user to the correct group or directory under the Matrix Booking Enterprise Application in Entra ID.

Note: for more information, see Microsoft’s guidance on unassigned role troubleshooting.