Problem / Question
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When trying to book a resource (room), I get an error message stating that this location is managed by Microsoft 365 and the booking owner isn’t a valid user for this location.
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I can’t book a room as it’s managed by Microsoft 365. What do I do?
You may have come across the following error message (the example user in this error message is Tom Simmonds):
Solution / Answer
The reason for this error message is because your organisation has our Microsoft 365 integration, but you’re not a user on your organisation’s Microsoft directory.
When a booking is made through Matrix Booking to a location managed by Microsoft 365, you (the booking owner) need to be a valid Microsoft 365 user. When making a booking, Matrix Booking places the booking directly into your calendar.
When Matrix Booking makes a call against a user’s calendar that doesn’t exist in Microsoft 365, you’ll get the error message above. Ask your IT team to make sure you’re added to the equivalent Microsoft directory for your organisation.