Why can't I make a booking in Matrix Booking with the Microsoft 365 integration?

Problem / Question

1. Why can't I make a booking in Matrix Booking with the Microsoft 365 integration?

2. I get a warning message telling me that the resource I’m trying to book in Matrix Booking is unavailable in Microsoft 365. What do I do?

Solution / Answer

To resolve this issue, you need to give and ask the following from your IT team:

1. Give them a screenshot of the error message you’ve come across.

2. Ask them to make sure that the calendars are synced correctly.

3. Ask them to make sure your business rules match between the 2 systems.

4. Ask them to make sure that you’re in your organisation’s Microsoft directory.

If you’re still getting an error message, raise a support ticket and provide screenshots of the error message, the Matrix Booking resource calendar, and the Microsoft 365 resource calendar.