Problem
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Some of my staff cannot see a room?
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I’m no longer able to see a desk or group of desks.
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Why can’t my colleagues see some resources?
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How do security groups work?
Solution
If you or your staff are unable to see certain resource, it’s most likely related to groups and their associated settings (for example, including and excluding user groups and domains). Only users included in groups will be able to see restricted resources.
Access is based on your Locations and resources hierarchy restrictions. You can restrict access at any level, with 1 group per location or resource.
Users must pass every level of restriction to gain access. For example:
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A floor is restricted to Group A.
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A resource on that floor is restricted to Group B.
Only users in both Group A and Group B can book that resource. Users in just one of these groups can’t.
Resource sharing security
If the sharer organisation enables Restrict access to in the Availability tab of a shared resource and sets it to one of their own groups, the sharee organisation won’t be able to book it.
To allow access to shared resources, remove any restrictions from the resource and any locations above it in the hierarchy.
You can apply 1 group restriction per shared location or resource. The same “must pass all levels” rule applies to shared locations and resources.