Matrix Booking Knowledge Base

Is there an administrator guide to help me?

All our support content is delivered online through our Support Portal.

Below, you’ll find our Administrator guide homepage, with links to guidance on specific Admin screens:

This guide gives you all the information you need to know to run and manage the Matrix Booking platform. These pages outline how to configure, manage, and use the Admin screens on Matrix Booking. These settings affect the way Matrix Booking works on the web, mobile, kiosk devices, and tablets.

Most of the settings for the different products you have subscribed to are controlled using the Administrator settings covered in this guide. All the settings and configurations will be completed for you as part of your setup and onboarding.

Once live, you are free to amend your setup as required. To do this, you will find this guide helpful as it covers all the areas that you can manage.

Contents

  1. Log in

  2. Access profiles and user accounts

  3. User account management

  4. Location administrators

  5. Location managers

  6. Receptionists

  7. Booking categories

  8. Facilities

  9. Booking options

  10. Logos and branding

  11. Help text and e-learning modules

  12. Banners

  13. Declaration templates

  14. Locations and resources

  15. Location and resource settings

  16. Global settings

  17. Resource scheduling

  18. Resource sharing

  19. Reception sharing

  20. Groups

  21. Contact and directory management

  22. Event management and basket bookings

  23. Bookings screen

  24. Work requests screen

  25. Printable schedules screen

  26. Matrix Booking Insight

  27. Visitor management

  28. Floor plan setup

Note: separate guides are available for all Matrix Booking products.