Matrix Booking Knowledge Base

Is there an administrator guide to help me?

All our support content is delivered online through our Support Portal.

Below, you’ll find our Administrator guide homepage, with links to guidance on specific Admin screens:

This guide gives you all the information you need to know to run and manage the Matrix Booking platform. These pages outline how to configure, manage, and use the Admin screens on Matrix Booking. These settings affect the way Matrix Booking works on the web, mobile, kiosk devices, and tablets.

Most of the settings for the different products you’ve subscribed to are controlled by the settings covered in this guide. All the settings and configurations will be completed for you as part of your setup and onboarding.

Once live, you’re free to amend your setup as needed. To do this, you’ll find this guide helpful as it covers all the areas that you can manage:

  1. Log in

  2. Access profiles and user accounts

  3. User account management

  4. Location administrators

  5. Location managers

  6. Receptionists

  7. Workplace roles

  8. Booking categories

  9. Facilities

  10. Booking options

  11. Logos and branding

  12. Help text and e-learning modules

  13. Banners

  14. Declaration templates

  15. Locations and resources

  16. Location and resource settings

  17. Global settings

  18. Resource scheduling

  19. Resource sharing

  20. Reception sharing

  21. Groups

  22. Contact and directory management

  23. Event management and basket bookings

  24. Bookings screen

  25. Work requests screen

  26. Printable schedules screen

  27. Matrix Booking Insight

  28. Visitor management

  29. Floor plan setup

Note: separate guides are available for all Matrix Booking products.