Matrix Booking Knowledge Base
Matrix Booking Knowledge Base

What push notifications does the mobile app send?

Problem

  1. What push notifications does the Matrix Booking mobile app send?

  2. Does the mobile app send notifications of when to check in?

Solution

If you allow notifications to be sent to your mobile from the Matrix Booking mobile app, you’ll receive 3 types of push notifications:

  • When it’s time to check in.

  • When your booking is auto-cancelled.

  • When your visitor has arrived (to you as the host).

If you or your staff aren’t sure if they have enabled notifications for the mobile app, ask them to:

  1. Use the Settings app.

  2. Search for “notifications”.

  3. Navigate to Matrix Booking.

  4. Select Allow notifications (or equivalent).

If this hasn’t worked or there’s a different issue, contact your IT team and they will be able to switch these notifications on for you.