This page describes how you can find your organisation’s Signage user account.
Find a user’s account details
To find any user in your organisation, including Signage user account:
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Select Admin in the top bar.
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Select Users under the Security & Integrations section in the side menu.
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Select Choose Columns ▼. The Choose Columns ▼ drop-down list will appear.
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Select Type from the drop-down list.
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Select Type column in the User report. The User report will be reorganised by user type.
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In the Filter search bar, enter the user’s name or other identifying details.
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Select the user’s email address. The Edit User pop-up will appear.
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Make the changes you need to.
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Select Save.
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To discard any changes, select Cancel.
Notes:
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If you can’t find the user account using the Filter search bar, you’ll have to go through the whole user list.
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If a user account’s password has been changed, it will eventually log that user account out of all devices it was previously logged into. This includes Signage user accounts and devices.
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We don’t recommend changing your Signage user account’s password as this will affect all devices that are currently logged in with those credentials.
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Make sure that the Type of User for your Signage device’s account is System/API.