This page describes how you can find your organisation’s Signage user account.
Find a user’s account details
To find any user in your organisation, including Signage user account:
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Select Admin in the navigation bar.
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Select Users under the Security & Integrations section in the side menu.
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Select Choose Columns ▼. The Choose Columns ▼ dropdown will appear.
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Select the Type tick box from the dropdown.
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Select the Type column in the table of users. It will reorganise by user type.
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In the Filter search bar, enter the user’s name or another identifying detail.
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Select the user’s email address. The Edit User pop-up will appear.
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Make the changes you need to.
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Select either of the following and the pop-up will close to return you to the Users screen:
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Save to keep you changes.
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Close to discard your changes.
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Notes:
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If you can’t find the user account using the Filter search bar, you’ll have to go through the whole user list.
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If a user account’s password has been changed, it will eventually log that user account out of all devices it was previously logged into. This includes Signage user accounts and devices.
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We don’t recommend changing your Signage user account’s password as this will affect all devices that are currently logged in with those credentials.
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Make sure that the user type for your Signage device’s account is System/API.