If you use our Hardware as a Service product to manage your hardware and room signage then you may well start to receive email messages about the devices.
These alerts are part of our standard Hardware as a Service reporting process.
We run a daily status check on your devices and email this to you at approximately 8am.
In addition to this, for any other device issues that we become aware of during the day we then notify you directly so you can check. We will normally check to see if there is anything we can do remotely and resolve this if at all possible, however when the alert comes through to you that the device is inactive or not compliant it means the device has been powered down or taken off the network and therefore needs someone on site to investigate.
When the device is reconnected to the network or powered back on then the message that the device is now compliant will be sent.
These email alerts are sent to the email addresses that were provided as part of the setting up of the Hardware as a service solution during your implementation.
If you need these alerts to go to an additional or different email address then please raise a support ticket and the reports and alerts can be amended.