If you use our Hardware as a Service (HaaS) offering to manage your hardware, or signage and kiosk devices, you may receive email alerts as part of our standard reporting process.
We run a daily device status check and send a report at around 8:00 am. If we identify other issues during the day, we’ll notify you directly. We’ll first try to resolve the issue remotely where possible.
Alerts showing a device as “inactive” or “not compliant” usually mean it has been powered down or disconnected from the network. Someone onsite will need to check the device.
Once the device is powered back on or reconnected, it should return to a compliant state and you’ll receive a confirmation email.
Alerts are sent to the email addresses provided during your HaaS implementation. If you need to update or add email recipients, raise a support ticket and our Support team will sort this for you.