If your signage or kiosk device has our Mobile Device Management (MDM) software installed, we can remotely access it for support and keep it locked in kiosk mode. This prevents users leaving your Matrix Booking app and ensures the app restarts automatically if the device reboots.
If you only want to assign the device to a different room, there’s no need to exit kiosk mode. Follow the steps to change the settings for each of our apps:
If you need to change tablet settings, you need to exit kiosk mode. To exit kiosk mode:
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Turn the device off and on.
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As soon as the dark Matrix Booking wallpaper loads, tap the screen anywhere 10 times quickly.
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If nothing happens, repeat this until a Enter password or PIN dialog appears.
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If the dialog doesn’t appear after the second attempt and the app starts, the window to exit kiosk mode has been missed and you’ll need to go back to step 1.
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When the dialog appears, enter the password. This should have been given to you when you first received the signage devices.
Note: if you don’t know the password, raise a support ticket and we can get this information for you.
Once you have exited kiosk mode, you can make the changes you need to.
When you’re ready to put the device back into kiosk mode, you can either:
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Open the Hexnode MDM Kiosk app and tap ACTIVATE.
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Turn the device off and on again, and it will boot up back into kiosk mode.