Exit or exiting Kiosk mode - taking signage out of kiosk mode
If you have a room signage or kiosk device then it may well have our MDM (Mobile Device Management) software on it. This allows us to remotely access the device should you need support and assistance, but most importantly it locks the device in to ‘kiosk’ mode so that you cannot exit the Matrix Booking application and should the device reboot at any time then the kiosk software will autop start Matrix Booking so it is always running.
The down side of this is that very occasionally you may wish to exit this mode in order to change the settings on the tablet. To do this you will need to exit kiosk mode.
If you just wish to point the device to a different room then you do not need to exit kiosk mode, you can just click the Matrix Booking logo in the top right and it will allow you to set the device up again and select the room from scratch.
If you do need to exit kiosk mode then follow these steps:
Turn the device off and on
As soon as the dark Matrix Booking Wallpaper loads then tap the screen anywhere on the front ten times in quick succession
If nothing happens repeat, until a ENTER PASSWORD / PIN pop up appears
If the pop up doesnt appear and Matrix Booking starts then you have missed the window to exit kiosk mode and you will need to go back to step 1
When the pop up appears, enter your password - this should have been provided to you when you first received the signage devices (if you do not know it then raise a support ticket and we will locate it for you and advise you)
Screen 1 - the Matrix Booking wallpaper screen where you tap 10 times ‘quickly’:
Screen 2 - the pop up to enter the password:
Once you have exited kiosk mode then you can make whatever changes you need, simply click circle to go to the homepage and navigate where you wish (to settings for example if you wish to connect to wifi or change the timeserver from the default Android one).
When you have completed the tasks you need to do and are happy to have the device put back in to kiosk mode there are two options:
Press Square at the bottom and select the Hexnode MDM Kiosk app from the list and when it opens click ACTIVATE on the right hand side
Turn the device of and on again and it will boot up back in to kiosk mode
The device should now be in its normal state.