Matrix Booking Knowledge Base
Matrix Booking Knowledge Base

Take signage devices out of or exit kiosk mode

Problem / Question

  1. I need to change some settings on my signage device. How do I exit kiosk mode?

  2. I can’t exit kiosk mode. What do I do?

Solution / Answer

If you have room signage or kiosk devices, they may have our Mobile Device Management (MDM) software on it. This allows us to remotely access the devices should you need support. It locks the devices into “kiosk” mode so that you can’t exit whichever Matrix Booking application you’re using. If any of your devices reboot at any time, Matrix Booking will auto-start so it is always running.

If you want to point the device to a different room, you don’t need to exit kiosk mode. Select the Matrix Booking logo and you can set the device up again for the other room.

All newly purchased Signage devices are sent out in “kiosk” mode. This means that the device will automatically launch the Signage app after it’s switched on. The kiosk mode also prevents Signage users from exiting the app and navigating around the device.

Note: to ask for the password, raise a Signage app support ticket .

To exit kiosk mode and make changes to the settings (for example, network settings or sleep timer):

  1. Remove the power cable from the device.

  2. Wait 20 seconds.

  3. Plug the power cable back into the device.

  4. Wait for the device to boot up.

  5. You’ll see the standard Android blue screen followed by the very dark blue Matrix Booking wallpaper.

  6. As soon as you see the dark Matrix Booking wallpaper, you have 20 seconds to exit kiosk mode.

  7. To do this, tap the screen ten times quickly and a pop-up box will appear asking for the password.

    1. If the Password pop-up doesn’t appear, try again tapping quicker.

  8. Enter the password you were given by our team.

If you got the pop-up and entered the code, your device is now unlocked. You can navigate normally on your device to change the settings you need to (for example, Wi-fi, time server).

To re-enter kiosk mode:

  1. Remove the power cable.

  2. Wait 20 seconds.

  3. Plug the power cable back into the device.

Note: if you have any issues or questions, raise a Signage app support ticket . If you’re not live yet, contact your Implementation Manager.