If you’ve purchased your room signage hardware via Matrix Booking, it’s most likely a ProDVX unit. Currently, any devices bought after August 2021 are shipped with Android 8 as the operating system.
If you’ve purchased them before this, you may have an older version of Android such as Android 6. There are updates available that will let you update your operating system (OS) to Android 8 and Android 9.
To check if your hardware can be upgraded:
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Download the Android upgrade checker app on 1 of your devices.
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Load and run the app. It should generate a PASS or FAIL.
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If it generates a PASS, contact your customer success manager to request access to a file to upgrade your devices to the latest version of the OS.
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If it generate a FAIL, this means that the device can’t run Android 8 or 9. It can’t be upgraded.