Matrix Booking Knowledge Base

Update your SSO certificate

This page describes how you can update your single-sign on (SSO) certificate.

Contents

  1. Update the certificate before the expiry date

  2. Update the certificate after the expiry date

Update the certificate before the expiry date

Metadata URL

If you gave Matrix Booking your metadata URL at the time your SSO was set up but your SSO certificate is still in date, ask you IT team to update your certificate in the metadata. You won’t need to raise a support ticket as Matrix Booking will read the new certificate automatically.

Metadata file

Because your identity provider (IdP) is protected with a virtual private network (VPN), you may have given Matrix Booking your metadata file at the time your SSO was set up.

If you gave us your metadata file but your SSO certificate is still in date, ask you IT team to:

  1. Update the certificate in the metadata file.

  2. Raise a support ticket .

  3. Attach the updated metadata file to the support ticket. We’ll use the updated file on our side and Matrix Booking will read the new certificate.

Update the certificate after the expiry date

Metadata URL

If you gave Matrix Booking your metadata URL at the time your SSO was set up but your SSO certificate is out of date, ask you IT team to:

  1. Update the certificate in the metadata.

  2. Raise a support ticket .

  3. Let us know that it’s been updated so that Matrix Booking can reload the metadata that contains the new certificate.

Notes:

  • If the certificate is updated out of hours, Matrix Booking will read the new certificate automatically the next day.

  • If this issue continues, let us know on the support ticket and our Support Team will look into it for you.

Metadata file

Because your identity provider (IdP) is protected with a virtual private network (VPN), you may have given Matrix Booking your metadata file at the time your SSO was set up.

If you gave us your metadata file but your SSO certificate is still in date, ask you IT team to:

  1. Update the certificate in the metadata file.

  2. Raise a support ticket .

  3. Attach the updated metadata file to the support ticket. We’ll use the updated file on our side and Matrix Booking will read the new certificate.

Note: if this issue continues, let us know on the support ticket and our Support Team will look into it for you.