If we enable Support Chat or live chat, will we still have access to the Support Portal?

Problem / Question

1. If we enable Support Chat or live chat, will we still have access to the Support Portal?

2. Will Support Chat stop or access to the Support Portal?

Solution / Answer

Yes, you’ll always have access to the Support Portal. Support Chat isn’t intended to replace it. As part of our Admin as a Service (AaaS) offering, this new service will be available to your Matrix Booking administrators to help communicate directly with our Support Team in real-time, allowing for faster resolution of any queries and questions you may have regarding the system.