Administration as a Service (AaaS)

This page explains our Administration as a Service (Admin as a Service or AaaS) that we provide to customers. We can manage your bookings and resources in the way that you want.

Contents

1. Introduction

2. Our service

3. Pricing

4. Next steps

Introduction

Matrix Booking offers the ability for you to outsource the day-to-day administration of your system to us so we run it for you. This type of service is useful if you don’t have a team with the resources to make the changes you need or if those teams don’t use the system often and you would prefer someone else to make the changes for them.

Our service

The types of tasks we’ll provide for you include:

• creation and maintenance of user groups, permissions, and individual user roles

• management of any users within the Matrix Booking directory

• realignment of users that may be in other organisations

• maintenance of all resource business rules and settings

• configuration of any functionality and features we provide

• onboarding and off-boarding of new sites, buildings, locations, and additional resources

• configuration of your hierarchy (for example, buildings, floors, rooms, or other resources)

• configuration of other Matrix Booking applications (for example, Matrix Sense)

• running of any standard reports available within the system

What’s not included

Matrix Booking is unable to carry out the following tasks as part of this service that remain under the ownership of the organisation:

• design or redesign of floor plans (we have another service for this)

• running reports that aren’t available in Matrix Booking

• editing the configuration or user access within an organisation’s SSO or Active Directory

• all non-office hours work (outside Monday to Friday 08:00 AM – 6:00 PM, except public holidays) would be considered out of scope and would be charged extra if this were required (this charge depends on the scope of the work – contact your Account Manager to discuss this)

Pricing

The price model is solely based on the number of resources within your organisation:

Next steps

To find out if this service would benefit your organisation, contact your Account Manager.