Unlock a user account after password lockout

This page describes how you can unlock a user account, including Signage device user accounts.

There are 2 ways to unlock your user account:

1. As an standard user

2. As an administrator

As an standard user

To unlock your account:

1. Go to the Matrix Booking login page.

   

2. Select Forgot your password? The Forgot your password? screen will appear.

3. Enter your email address in the Email text box.

4. Select Send reset details.

   

5. Check your inbox for a Matrix Booking reset password email.

6. Follow the instructions on the email.

As an administrator

If a user makes 5 consecutive incorrect password attempts when logging in, the user will be locked out of Matrix Booking across all browsers and platforms of the application. The user will see this error message:

To unlock a user’s account as an administrator:

1. Access the Users screen.

2. Search for the user using the Locked users filter in the Inactivity dropdown.

3. Select the vertical three-dots icon next to the user to open the more options menu.

4. Select Change password. The Change password dialog will appear.

5. Enter the password in the New password and Confirm password textboxes.

6. Select Change password. This will close the Change password dialog and return you to the Users screen.

7. Let the user know what their new password.