This page describes how you can unlock a user account, including Signage device user accounts.
Unlock a user account after password lockout
There are 2 ways to unlock your user account:
As an standard user
To unlock your account:
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Go to the Matrix Booking login page.
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Select Forgot your password? The Forgot your password? screen will appear.
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Enter your email address in the Email text box.
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Select Send reset details.
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Check your inbox for a Matrix Booking reset password email.
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Follow the instructions on the email.
As an Administrator
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Select Admin in the top bar.
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Select Users under the Security & Integrations section in the side menu.
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In the Filter search bar, enter the user’s name or other identifying details.
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Select the user’s email address. The Edit User pop-up will appear.
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Select Unlock.
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Select Save.
