Matrix Booking accessibility
How we’re making our product more accessible for everyone.
Accessibility statement (general)
The Matrix Booking digital team is committed to making our online services accessible to all users in accordance with level AA of the Web Content Accessibility Guidelines (WCAG 2.2).
To help us achieve and maintain our objective, we've commissioned The Digital Accessibility Centre (DAC) to carry out a AA level technical compliance audit that also includes extensive manual testing.
The Matrix Booking web application was tested in November 2023 and our mobile app was tested in March 2024. To improve the accessibility of these, we rebuilt our mobile app and embarked on an ambitious project of creating a new web application to meet level AA standards of WCAG 2.2.
We've now completed the audit and accreditation process with DAC for both our mobile app and the new web application. The rebuilt mobile app was released in September 2024 and we released the first version of our new web application in December 2024.
Find out more about our new web application.
Accessibility limitations
Our products include third-party technologies and features that cause accessibility issues. These include:
Adobe PDF documents
Google Maps
We're making every effort to overcome these limitations and aim to provide accessible alternatives where improvements can't be made.
Accessibility statement (new web app)
This accessibility statement applies to the whole of the website at the subdomain of: https://app.matrixbooking.com/neo/
This website is run by Matrix Booking Ltd, and we want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours, contrast levels and fonts
zoom in up to 200% without the text spilling off the screen and without content being truncated or overlapping
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS and NVDA)
We’ve also made the website text as simple as possible to understand.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Matrix Booking Administrator for your organisation (when you log in to Matrix Booking, select Help in the top right of your page and you should find your local contact).
Technical information about this website’s accessibility
The Matrix Booking digital team is committed to making our online services accessible to all users in accordance with level AA of the Web Content Accessibility Guidelines (WCAG 2.2).
Compliance status
This website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Preparation of this accessibility statement
This statement was prepared on 14 January 2025. The website was last tested on 11 December 2024. The test was carried out by The Digital Accessibility Centre Ltd.
We followed gov.uk guidance on deciding how to check the Matrix Booking website as follows:
We conducted a manual WCAG audit, including testing by disabled users on a representative subset of pages.
We identified the core booking process which included a representative subset of pages that contain examples of the most common layouts, components, and features, including:
The header and footer.
Important “unique pages”.
Pages with text content and data tables.
Pages with informational images and images of text.
Interactive elements, such as lightboxes, forms, tabbed interfaces, and content filtering.
Feedback and contact information
If you need further information on this subject, contact the Matrix Booking Administrator for your organisation or complete the contact us form.
Accessibility statement (current web app)
This is for our current web app: https://app.matrixbooking.com
This isn’t for the new web application: https://app.matrixbooking.com/neo/
You should be able to
change colours, contrast levels and fonts
zoom in up to 200% without the text spilling off the screen and without content being truncated or overlapping
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
How accessible this application is
We know some parts of this website are not fully accessible:
Some images are present which do not add context or content on a page.
Some non-interactive elements receive focus when navigating with a keyboard.
Some page content updates without advising the user.
Page titles do not uniquely reflect the contents of individual pages.
Some headings, buttons, forms, lists and visual headings are not marked up correctly to reflect their purpose for screen reader users or voice activation users.
Some content within pages has poor colour contrast.
Interactive elements are present that do not have a focus indicator to inform users of when their focus is on the element.
Some text boxes and dropdown lists do not have a text label or are not marked up correctly to describe their purpose.
Content is not able to be viewed without scrolling in two dimensions when the viewport is changed.
Accessibility statement (mobile app)
This is for our new mobile app that’s now available in Google Play and App Store.
This statement was written by Digital Accessibility Centre (DAC) and the more information can be found on their Matrix Booking Native Mobile Application Accreditation page.
This accessibility statement applies to the Matrix Booking mobile application
This mobile application is run by Matrix Booking Ltd, and we want as many people as possible to be able to use this application. For example, that means you should be able to:
Enable colour correction/inversion on your device.
Use the app in both landscape and portrait views.
Navigate the app using a switch device.
Use native text scaling.
Navigate most of the app using a screen reader.
We’ve also made the application text as simple as possible to understand.

How accessible this application is
We know some parts of this application are not fully accessible:
There is an unlabelled form element when making a new desk booking.
Technical information about this application’s accessibility
Matrix Booking Ltd is committed to making its mobile application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This application is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
Some parts of our mobile application may not work for everyone. The content listed below is not accessible for the following reasons.
Non-compliance with the accessibility regulations
There is a form element present which does not have a label (WCAG success criterion 1.3.1 Info and Relationships (Level A), and 4.1.2 Name, Role, Value (Level A).
Preparation of this accessibility statement
This statement was prepared on 8 August 2024. The application was last tested on 24 July 2024 against the WCAG 2.2 standard. The test was carried out by The Digital Accessibility Centre Ltd and included testing by disabled users.
Digital Accessibility Centre certificates of accreditation
We’ve now achieved accreditation with DAC for our new booking journey and mobile app. These were two of our key goals as part of this programme of work.
What we’ve done
Mar 2023 – DAC training (10 people in person, 3 people joined remotely).
Mar 2023 – First draft of new design system foundations created in Figma.
Apr 2023 – Storybook set up as POC for new design system.
Jun 2023 – Component library created in Storybook.
Nov 2023 – Frictionless check-in/Go app built using components from new design system.
Nov 2023 – DAC audit of web app.
Dec 2023 – DAC report of web app audit received.
Feb 2024 – Designs created for our new booking journey.
Mar 2024 – DAC write new accessibility statement for web app.
Mar 2024 – DAC expert review of our new mobile app.
Apr 2024 – DAC write new accessibility statement for mobile app.
Apr 2024 – Development starts on our new booking journey.
Apr 2024 – Accessibility improvements made to our new mobile app based on DAC findings.
May 2024 – DAC provide design consultancy for our new booking journey.
May 2023 – DAC complete audit of our new mobile app.
Jun 2024 – DAC design review of our new booking journey.
Jun 2024 – Full audit received from DAC of our new mobile app.
Jul 2024 – DAC audit of the new booking journey (Part 1 – search and search results).
Jul 2024 – Retest of the new mobile app by DAC.
Aug 2024 – Report received from DAC for new booking journey (Part 1).
Aug 2024 – DAC accreditation and statement update for new mobile app.
Sep 2024 – Release of new mobile app.
Sep 2024 – DAC audit of the new booking journey (Part 2 – confirm, edit, and cancel bookings).
Oct 2024 – Development to fix the issues raised by DAC for both Parts 1 and 2.
Nov 2024 – Retest of new booking journey (Parts 1 and 2) which indicated 5 remaining issues.
Nov 2024 – Development to fix the 5 remaining issues raised by DAC.
Dec 2024 – Further retesting of new booking journey (Parts 1 and 2) by DAC.
Dec 2024 – DAC accreditation of new booking journey (Parts 1 and 2).
Dec 2024 – First version of new booking journey is released.

What we're doing
Q1 2024 – Low fidelity redesign of the core booking journey and container application.
Q1 2024 – Technical review of architectures to deliver new booking application.
Q1 2024 – New mobile application “expertly reviewed” by DAC for accessibility
Q2 2024 – Build container.
Q2 2024 – Deliver new mobile app.
Q2 2024 – DAC expert review of container.
Q3 2024 – Build core booking journey inside container
Q3 2024 – Accessibility testing of the new booking app.
Q4 2024 – Release new booking application.
Accessibility delivery plan
Q1: Jan to Mar, Q2: Apr to Jun, Q3: Jul to Sep, Q4: Oct to Dec
