Matrix Booking accessibility

How we’re making our product more accessible for everyone.

Accessibility overview

The Matrix Booking digital team is committed to making our online services accessible to all users in accordance with level AA of the Web Content Accessibility Guidelines (WCAG 2.2). To help us achieve and maintain our objective, we work with The Digital Accessibility Centre (DAC) to carry out AA level technical compliance audits that also include extensive manual testing.

To meet the UK Gov requirement of providing a service that met level AA of WCAG 2.2 by October 2024, we were audited and accredited by DAC for our new booking journey and mobile app. The rebuilt mobile app was released in September 2024 and we released the first version of our new web application in December 2024.

DAC have also provided training and design consultancy for our team. We consider accessibility throughout the design process and review it at key stages including wireframes and prototypes. We also design mobile-first to help with reflow and make our software accessible for all.

Accessibility testing

We test our web and mobile applications for room and desk booking using assistive technology. DAC’s test team includes people with a wide range of disabilities including blind, mobility, deaf, colour blind, dyslexia, low vision, cognitive impaired, Asperger's, and anxiety. All were able to complete test tasks, such as making a booking, on their own.

Assistive technology

Those using assistive technologies can make and manage resource bookings. DAC used a wide range of assistive technology including JAWS, NVDA, Dragon Voice Activation, keyboard, Windows Magnifier, and TalkBack/VoiceOver. Other assistive technology used in the tests included native functionality and tools in Chrome and Edge for testing reflow, screen magnification, text spacing, and colour inversion. We also use a selection of these assistive technologies in our development stack.

Accessibility limitations

Key features, such as booking via a floor plan, may present difficulties for disabled users, but more accessible alternatives are provided. Users can also set the default display of availability search results as a list to avoid accessibility issues with floor plans.

Other known limitations include the use of third-party features that cause accessibility issues. These include:

Adobe PDF documents
Google Maps

We're making every effort to overcome these limitations and aim to provide accessible alternatives where improvements can't be made.

New web application

In Feb 2024, we embarked on an ambitious project of creating a new web application to meet level WCAG 2.2 AA standard. The first phase of this was to create an accessible booking journey which was audited and accredited by DAC in Dec 2024.

In 2025, we then started to add more features using the same components and design patterns we’d created in our design system. We released the new web application in Oct 2025 to run in parallel with our old one, and in Dec 2025 we switched over all users to the new version.

Find out more about our new web application.

Video showing the accessible booking journey.

Accessibility statement (new web app)

This accessibility statement applies to the whole of the website at the subdomain of: https://app.matrixbooking.com/neo/

This website is run by Matrix Booking Ltd, and we want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 200% without the text spilling off the screen and without content being truncated or overlapping
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS and NVDA)

We’ve also made the website text as simple as possible to understand.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Matrix Booking Administrator for your organisation (when you log in to Matrix Booking, select Help in the top right of your page and you should find your local contact).

Technical information about this website’s accessibility

The Matrix Booking digital team is committed to making our online services accessible to all users in accordance with level AA of the Web Content Accessibility Guidelines (WCAG 2.2).

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 14 January 2025. The website was last tested on 11 December 2024. The test was carried out by The Digital Accessibility Centre Ltd.

We followed gov.uk guidance on deciding how to check the Matrix Booking website as follows:

We conducted a manual WCAG audit, including testing by disabled users on a representative subset of pages.

We identified the core booking process which included a representative subset of pages that contain examples of the most common layouts, components, and features, including:

The header and footer.
Important “unique pages”.
Pages with text content and data tables.
Pages with informational images and images of text.
Interactive elements, such as lightboxes, forms, tabbed interfaces, and content filtering.

Feedback and contact information

If you need further information on this subject, contact the Matrix Booking Administrator for your organisation or complete the contact us form.

Accessibility statement (current web app)

This is for our current web app: https://app.matrixbooking.com

This isn’t for the new web application: https://app.matrixbooking.com/neo/

You should be able to

change colours, contrast levels and fonts
zoom in up to 200% without the text spilling off the screen and without content being truncated or overlapping
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this application is

We know some parts of this website are not fully accessible:

Some images are present which do not add context or content on a page.
Some non-interactive elements receive focus when navigating with a keyboard.
Some page content updates without advising the user.
Page titles do not uniquely reflect the contents of individual pages.
Some headings, buttons, forms, lists and visual headings are not marked up correctly to reflect their purpose for screen reader users or voice activation users.
Some content within pages has poor colour contrast.
Interactive elements are present that do not have a focus indicator to inform users of when their focus is on the element.
Some text boxes and dropdown lists do not have a text label or are not marked up correctly to describe their purpose.
Content is not able to be viewed without scrolling in two dimensions when the viewport is changed.

Accessibility statement (mobile app)

This is for our new mobile app that’s now available in Google Play and App Store.

This statement was written by Digital Accessibility Centre (DAC) and the more information can be found on their Matrix Booking Native Mobile Application Accreditation page.

This accessibility statement applies to the Matrix Booking mobile application

This mobile application is run by Matrix Booking Ltd, and we want as many people as possible to be able to use this application. For example, that means you should be able to:

Enable colour correction/inversion on your device.
Use the app in both landscape and portrait views.
Navigate the app using a switch device.
Use native text scaling.
Navigate most of the app using a screen reader.

We’ve also made the application text as simple as possible to understand.

How accessible this application is

We know some parts of this application are not fully accessible:

There is an unlabelled form element when making a new desk booking.

Technical information about this application’s accessibility

Matrix Booking Ltd is committed to making its mobile application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This application is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

Some parts of our mobile application may not work for everyone. The content listed below is not accessible for the following reasons.

Non-compliance with the accessibility regulations

There is a form element present which does not have a label (WCAG success criterion 1.3.1 Info and Relationships (Level A), and 4.1.2 Name, Role, Value (Level A).

Preparation of this accessibility statement

This statement was prepared on 8 August 2024. The application was last tested on 24 July 2024 against the WCAG 2.2 standard. The test was carried out by The Digital Accessibility Centre Ltd and included testing by disabled users.

Digital Accessibility Centre certificates of accreditation

We’ve now achieved accreditation with DAC for our new booking journey and mobile app. These were two of our key goals as part of this programme of work.

What we’ve done

Jan 2026 – Further improvements released to complete feature parity.
Dec 2025 – The parallel run ends and users switch over to our new web app.
Nov 2025 – Release of additional features including visitor management.
Oct 2025 – The new web app is released to run in parallel with our old version.
Sep 2025 – Showcase of our accessibility progress at DigiGov Expo 2025 in London.
Jul 2025 – Workshop to plan the development of outstanding features.
Mar 2025 – Audit of components needed in our design system to replace old web app.
Jan 2025 – Work begins on rebuilding the rest of our web app.
Dec 2024 – The new accessible booking journey is released to customers.
Dec 2024 – DAC accreditation of new booking journey (Parts 1 and 2).
Dec 2024 – Further retesting of new booking journey (Parts 1 and 2) by DAC.
Nov 2024 – Development to fix the 5 remaining issues raised by DAC.
Nov 2024 – Retest of new booking journey (Parts 1 and 2) which indicated 5 remaining issues.
Oct 2024 – Development to fix the issues raised by DAC for both Parts 1 and 2.
Sep 2024 – DAC audit of the new booking journey (Part 2 – confirm, edit, and cancel bookings).
Sep 2024 – Release of new mobile app.
Aug 2024 – DAC accreditation and statement update for new mobile app.
Aug 2024 – Report received from DAC for new booking journey (Part 1).
Jul 2024 – Retest of the new mobile app by DAC.
Jul 2024 – DAC audit of the new booking journey (Part 1 – search and search results).
Jun 2024 – Full audit received from DAC of our new mobile app.
Jun 2024 – DAC design review of our new booking journey.
May 2024 – DAC complete audit of our new mobile app.
May 2024 – DAC provide design consultancy for our new booking journey.
Apr 2024 – Accessibility improvements made to our new mobile app based on DAC findings.
Apr 2024 – Development starts on our new booking journey.
Mar 2024 – DAC expert review of our new mobile app.
Feb 2024 – Designs created for our new booking journey.
Dec 2023 – DAC report of web app audit received.
Nov 2023 – Frictionless check-in/Go app built using components from new design system.
Jun 2023 – Component library created in Storybook.
Apr 2023 – Storybook set up as POC for new design system.
Mar 2023 – First draft of new design system foundations created in Figma.
Mar 2023 – DAC training (10 people in person, 3 people joined remotely).

What we're doing next

Retest the new booking journey with DAC to include key new features.
Retest the mobile app with DAC.
Update our accessibility statements.
Apply the accessible design system to any outstanding features in web app.
Redevelop our signage applications to meet the WCAG 2.2 AA standard.
Apply design system to additional applications such as Welcome.
Improve accessibility on additional touch points such as our marketing website.