Problem / Question
I have received an error message when trying to access a declaration form. The error message is telling me that the link isn't valid.
Why has this happened?
There are two reasons why you are receiving this error message:
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The web address (URL) is wrong.
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If the booking is in the past (for example, yesterday) and you didn't sign the declaration form in the 24 hour period prior to the booking.
Solutions / Answers
The solutions to this error message are:
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Make sure that the URL has been copied correctly.
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If the booking is in the past (for example, yesterday), the declaration form is redundant, so there are no actions to complete.