Matrix Booking Knowledge Base

What's the difference between a repeat booking and a multi-day booking, and which should I use?

Problem

What is the difference between a repeat booking and a multi-day booking and which should I use?

Solution / Answer

Definitions

Term

Description

Repeat booking

A booking repeated on selected days as a series. You choose how often it repeats and when it ends. Each booking can be edited separately.

Multi-day booking

A single booking spanning multiple days with a start and end date and time. It’s not part of a series, so any changes made apply only to that booking.

How they look

Repeat booking:

New booking dialog with repeat booking function selected and details entered.
All bookings tab with an example repeat booking series displayed.

Multi-day booking:

New booking dialog with multi-day booking function selected and details entered.
All bookings tab with an example multi-day booking displayed.

Access to repeat and multi-day bookings

By default, your organisation will be set up to use repeat bookings. 

If you need multi-day bookings for your organisation:

  1. Select Admin in the navigation bar.

  2. Select Location and resources under the Location Settings section in the side menu.

  3. Select Edit hierarchy. Your Locations and resources hierarchy will appear. 

  4. Select Edit next to the location or resource. The Edit [Location or Resource] dialog will appear with the General tab selected by default.

  5. Select the Settings tab.

  6. Select the correct resource using the booking category selector.

  7. Select the Override global settings or Override [location or resource] checkbox under the Advanced booking rules section.

  8. Check if any of the checkboxes are greyed out. If they are, this means that these settings are inherited from a higher level in your hierarchy. You may have them switched on at that level for a reason.

  9. If you want to allow a single booking (and not a repeated booking) to be spread over multiple days, select the Allow multi-day bookings checkbox.

  10. Select either of the following and the dialog will close to return you to the Locations and resources hierarchy:

    • Save to keep you changes.

    • Close to discard your changes.

      Multi-day bookings settings switched on in advanced booking rules section of settings tab.

Notes:

  • You can make a multi-day booking a repeat booking and it becomes a multi-day booking series.

  • If you’re not sure which is the right option for your organisation, contact your customer success manager.