Matrix Booking Knowledge Base

What is the difference between a repeat booking and a multi-day booking, and which should I use?

Problem / Question

What is the difference between a repeat booking and a multi-day booking and which should I use?

Solution / Answer

Definitions

Term

Description

Repeat booking

A booking that is copied (or repeated) on multiple days of your choice – a booking series. You determine how frequent the repeat booking will be and on what date the repeat bookings end on. Each booking can be edited individually.

Multi-day booking

A single booking that spans across multiple days. There are no frequencies – it’s one booking with a start time and date and an end time and date. It’s not part of a booking series, so if you edit the booking, you edit that booking and not any others.

How they look

Repeat booking:

New booking pop-up with repeat booking function selected and details entered.
All bookings tab with an example repeat booking series displayed.

Multi-day booking:

New booking pop-up with multi-day booking function selected and details entered.
All bookings tab with an example multi-day booking displayed.

Access to repeat and multi-day bookings

By default, your organisation will be set up to use repeat bookings. 

If you need multi-day bookings for your organisation:

  1. Select Admin in the navigation bar.

  2. Select Location and resources under the Location Settings section in the side menu.

  3. Select Edit hierarchy. Your Locations and resources hierarchy will appear. 

  4. Select Edit next to the location or resource. The Edit [Location or Resource] pop-up will appear with the General tab selected by default.

  5. Select the Settings tab.

  6. Select the correct resource using the booking category selector .

  7. Select the Override global settings or Override [location or resource] tick box under the Advanced booking rules section.

  8. Check if any of the tick boxes are greyed out. If they are, this means that these settings are inherited from a higher level in your hierarchy. You may have them switched on at that level for a reason.

  9. If you want to allow a single booking (and not a repeated booking) to be spread over multiple days, select the Allow multi-day bookings tick box.

  10. Select either of the following and the pop-up will close to return you to the Locations and resources hierarchy:

    • Save to keep you changes.

    • Close to discard your changes.

      Multi-day bookings settings switched on in advanced booking rules section of settings tab.

Notes:

  • You can make a multi-day booking a repeat booking and it becomes a multi-day booking series.

  • If you’re not sure which is the right option for your organisation, contact your customer success manager .