The Support Chat isn't working. What do I do?

Problem / Question

1. The Support Chat isn't working. What do I do?

2. Why are my messages in the Support Chat disappearing after I’ve sent them?

Solution / Answer

Our Support Chat needs certain IP addresses and fully qualified domain names (FQDNs) to be allowed or approved to work. It’s possible that your IT system or firewall has blocked some or all of them. Ask your IT team to check that the following IP addresses and FQDNs have been approved:

• 31.186.243.0/24

• 87.252.213.0/24

• 89.36.170.0/24

• 185.20.209.0/24

• 185.230.212.0/23

• 185.230.214.0/23

• app.matrixbooking.com

• Port:433

If approving these IP addresses and FQDNs hasn’t resolved the issue, raise a support ticket and our Support Team will help you.