What is the emergency 24x7 callout number for priority 1 incidents?
These details are only for Priority one (P1) incidents as outlined in the table below
Solution
The Matrix Booking agreed priorities below dictate if incidents should be raised via the support portal or via the 24x7 incident line. All P1 items can be raised via the telephone number below, any items that are NOT P1 should be raised using this support portal and creating a ticket as usual.
From within the UK: 0203 951 8290
From outside the UK: +44203 951 8290
Toll free number from inside United States (USA): 1-833-886-1659
P1 - Whole system down - no work arounds, major business impact to all users
P2 - Partial system down - some workarounds but causing significant business impact to all users
P3 - Bug or piece of functionality not working as expected - minor business impact
P4 - Question or change request