This page describes how to resolve connectivity troubleshooting issues you may encounter.
Connectivity
If there’s an interruption to the network connection, your devices are designed to attempt to recover as soon as the connection has been reestablished. An interruption to the network will be displayed as an orange “connection lost” message in the right corner.
If you see this error message, this indicates one of two issues:
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the device has no network connection
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the device is trying to log in with incorrect credentials
No network connection may indicate:
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the network cable is unplugged
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the Wi-Fi network is no longer available
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the Wi-Fi password may have expired
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if you secure your devices using MAC addresses, ensure that the MAC address is in your approved list
Incorrect credentials may indicate:
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someone has reset the password to your signage account, so the device is trying to log in with old details
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the Signage account is locked out. If someone has entered multiple incorrect passwords, the account will be locked out and will need unlocking by an administrator
Check the above items to reestablish a connection.
Notes:
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If your network connectivity issues continue, raise a Signage app support ticket .
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If you’re using Matrix Booking MDM, the troubleshooting you can do will be minimal. To remove the device from “kiosk mode” that locks our app to the front page, contact us .