Hello everyone,
This is just a very quick update email in between our normal 'release' emails to just highlight a couple of items:
Contents
Security - Changes to password rules
As we mentioned last month we are increasing the security for Matrix Booking held passwords by implementing two additional checks. This is in line with our frequent security reviews both internal and external and is something Matrix Booking Ltd take extremely seriously.
This change is now live and therefore anyone with a Matrix Booking password (not an SSO password) who changes their password on Matrix Booking will need to follow the additional complexity checks.
These checks are automatic and happen as soon as you enter your new password:
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check the new password against a list of 100k* most frequently used passwords to prevent easily guessed passwords being selected
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check the password against the currently 'in use' password to prevent the password being kept the same
*For more information on the list of 100K passwords that we are using, please visit the UK Government list of 100K passwords .
REMINDER: If your organisation uses single sign on (SSO) then this will not impact you at all, this is only for organisations that use Matrix Booking held usernames and passwords.
Additionally, no passwords will be changed or modified, this will only be applicable when someone with a Matrix Booking password changes their existing password.
If you have any questions about this change then please do contact your account manager or if you believe this is causing you an issue then please raise a support ticket immediately .
IWFM - Facilities Management Show
Next week (17th - 19th May) some of the Matrix Booking team will be attending the annual IWFM event at ExCel London - billed as 'the 'World's most important facilities management conference'. If you are attending or thinking of attending, then please do come and see us, we will be at stand FM1240 and it would be great to meet any of our existing customers, and this year we can even offer you a 'thank you for your custom' drink as we are also sponsoring the FM Bar!
If you are not planning to attend or hadn't thought about it, then if the thought of a complimentary drink on us didn't whet your appetite then how about the chance to meet the team and discuss our future plans, products and roadmap?
We are launching a new Welcome app and an Admin As A Service (AaaS) offering - these type of new products and services help enable the increasing number of organisations downsizing (or rightsizing) their commercial real estate to more shared office spaces and looking to free up internal staff and resources.
As a reminder we will be on Stand FM1240 and running daily competitions with winners announced at 4.45pm, and as the Matrix Booking FM Bar is very centrally located you will have a chance to speak with the team in a more relaxed way - with a free drink in your hand!
If you haven't registered for the event yet (did we tell you it was free?) then just click the link below to reserve your place, and don't forget to drop by when you are there.
Download Matrix Booking app
As part of your Matrix Booking solution, don't forget that there is a mobile application (one for Apple / iOS and one for Android) that allows your staff immediate access to their bookings and allows them the ability to find resources, book them, amend them and cancel them all whilst on the move.
The apps are available in the relevant app stores and any security used for your log in process (such as SSO) will automatically appear in the mobile app.
If you open the camera app on your phone then this code should take you straight to the app - it may be easier to use this QR code in emails when sharing details of the app with your staff, teams and customers.
Supporting Information
View our
View our eLearning guide for general users (updated to include the Find Someone feature)
View our eLearning guide for Location Managers
Link to our support portal to raise issues
Finally, you are receiving this operational email because you are listed as an Administrator of Matrix Booking – if this is not the case or you no longer wish to receive these updates, then please click the unsubscribe link at the bottom of this email. Please remember that this is also the same list we use to advise of any system issues or service updates, so unsubscribing from this will unsubscribe you from both types of email.
As always though, if you are still planning or finalising your return to work or if you would like more information about anything in this email, then do contact us to see how we can provide help or support with those plans and using Matrix Booking in general!
Regards from everyone here at Matrix Booking,
Ian Jones
Director of Operations