Matrix Booking Knowledge Base
Matrix Booking Knowledge Base

Inaccurate Matrix Booking Sense data in Matrix Booking Insight

Problem

I believe the Matrix Booking Sense data I am seeing in a Matrix Booking Insight report is inaccurate.

Solution

Raise a support ticket for this issue and provide the following details:

  1. The report that contains the inaccuracy.

  2. The nature of the inaccuracy (what the report data is against what you believe the value should be and why it should be that).

  3. The settings on the side filters that caused the inaccuracy.

Our data team will be able to investigate the discrepancy and get back to you.