Matrix Booking Knowledge Base
Matrix Booking Knowledge Base

Why has my Microsoft Entra ID integration stopped working?

Problem / Question

  1. Why has my Microsoft Entra ID integration stopped working?

  2. My Microsoft Entra ID integration has stopped working. What do I do?

Solution / Answer

Your client secret value most likely needs to be updated.

To update the client secret value for our Microsoft Entra ID integration in the Matrix Booking web app:

  1. Ask your IT team to get a new client secret value from Microsoft’s Azure Portal.

  2. Log in to Matrix Booking as an administrator.

  3. Select Admin in the navigation bar.

  4. Select Login Methods under Security & Integrations section in the side menu. The Login Methods screen will appear.

    Login Methods screen.

  5. Select Update Secret Key. The Update Secret Key pop-up will appear.

  6. In the Secret Key text box, enter your new client secret value that your IT team got from Microsoft’s Azure Portal.

  7. Select Update. This should close the pop-up automatically.

    Update secret key pop-up.

  8. If the pop-up doesn’t close and the Invalid secret key error message appears, check with your IT team that the value has been entered correctly.

    Update secret key pop-up with invalid secret key error message.

  9. If the error keeps occurring, raise a support ticket .